service group awards

Service Group Recognizes Cluster & Nearpass

Gary Cluster

The W. Soule Service Group recently gathered for a regular update and recognize team members for their contributions.

Gary Cluster was recognized with the Leadership Impact award. “Cluster was chosen for his team spirit and commitment to helping and training new technicians,” says Scott Adler, Service Group Manager. “His work ethic, attitude and experience make him a great mentor for our new technicians.” Custer has worked with the Service Group for seven years.

“It’s nice to receive an award for something I like doing,” said Custer. “W. Soule has been very good to me from day one.”

The Consider It Done award was presented to Don Nearpass.

Don Nearpass

“Don’s ‘we can do that’ attitude and exceptional customer service skills are a huge asset to the Service Group,” says Adler. “He regularly goes above and beyond the call of duty to ensure his customers are taken care of Soule-style.”  Nearpass is a seven year veteran of the W. Soule Service Group and has served as a volunteer fireman with the Charleston Township Fire Department in Galesburg, Michigan for 34 years.

In this inaugural awarding the recipients were chosen by the office staff. In the future, nominations will come from within the company and customers.

The W. Soule awards were announced and presented at the Service Group’s quarterly meeting. The team also discussed updates on procedures and processes. Discussions included the testing of technology that will provide techs the ability to video tape reports for customer and W. Soule’s files.

W. Soule Service Group is the HVAC division of W. Soule offering heating, cooling, ventilation and plumbing services to industrial and commercial companies in Michigan. W. Soule has the capability to design and deliver solutions to help companies achieve goals and improve processes.

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